AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo · hover to play
Decagon vs PolyAIwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs PolyAI — specs
| Spec | Decagon | PolyAI |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 73 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Tool use, Memory, RAG |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Sep 2024 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
PolyAI
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 7
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Decagon
Pros
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Cons
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
PolyAI
Pricing
Decagon
Growth
Custom
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommended
Enterprise
Custom
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
PolyAI
Which one should you pick?
Decagon
Pick Decagon if its specific capabilities (Tool use, Memory) match what you need.
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Frequently asked
Should I pick Decagon or PolyAI in 2026?+
Pick Decagon if its specific capabilities (Tool use, Memory) match what you need. Pick PolyAI if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Decagon for primary work and PolyAI for the workflows where its specific strengths matter.
What's the price difference between Decagon and PolyAI?+
Both Decagon and PolyAI start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Decagon or PolyAI?+
Both Decagon and PolyAI are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Resolution-based AI agent built into Intercom — pays for what it actually deflects.
RAGTool useMemoryDemo · hover to playBranded customer-facing agents from the founders of Salesforce + Google.
VoiceTool useMemoryRAGDemo · hover to play
See more alternatives: alternatives to Decagon · alternatives to PolyAI
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