AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo · hover to play
Intercom Fin vs PolyAIwhich AI support agent should you pick in 2026?
Resolution-based AI agent built into Intercom — pays for what it actually deflects.
RAGTool useMemory
Intercom Fin vs PolyAI — specs
| Spec | Intercom Fin | PolyAI |
|---|---|---|
| Agent Rank | 75 / 100 (A) | 73 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Pay per task · from $1 | Subscription · Free tier |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory | Voice, Tool use, Memory, RAG |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Sep 2024 |
Agent Rank breakdown
Intercom Fin
Agent Rank
75/ 100
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 8
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
PolyAI
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 7
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Intercom Fin
Pros
- +Outcome-based pricing — you only pay for tickets it actually resolves
- +Deepest integration with Intercom; trivial to deploy if you already use it
- +Strong multi-language support out of the box
Cons
- −Lock-in to Intercom ecosystem; less appealing if you live in Zendesk
- −Per-resolution math can be unpredictable at burst-traffic spikes
- −Voice support exists but lags Parloa / Sierra for that channel
PolyAI
Pricing
Intercom Fin
Recommended
Per resolution
$1/task
Pay only for what deflects
- +$0.99 per resolved conversation
- +Native Intercom integration
- +Multi-source knowledge
Enterprise
Custom
High-volume / multi-brand
- +Volume pricing
- +Multi-region data residency
- +Dedicated success manager
PolyAI
Which one should you pick?
Intercom Fin
Pick Intercom Fin if its specific capabilities (RAG, Tool use) match what you need.
Try Intercom Fin →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Intercom Fin or PolyAI in 2026?+
Pick Intercom Fin if its specific capabilities (RAG, Tool use) match what you need. Pick PolyAI if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Intercom Fin for primary work and PolyAI for the workflows where its specific strengths matter.
What's the price difference between Intercom Fin and PolyAI?+
Both Intercom Fin and PolyAI start in the same pricing range (Pay per task · from $1 vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Intercom Fin or PolyAI?+
Both Intercom Fin and PolyAI are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
Readers comparing Intercom Fin and PolyAI also picked
Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAGDemo · hover to playBranded customer-facing agents from the founders of Salesforce + Google.
VoiceTool useMemoryRAGDemo · hover to play
See more alternatives: alternatives to Intercom Fin · alternatives to PolyAI
Want the real monthly cost at your volume? Run the TCO calculator →
← Build your own comparison