AI recruiter "Olivia" — sources candidates, screens, schedules interviews, and handles onboarding logistics.
Tool useMemoryRAGVoice
Demo · hover to playMoveworks vs PolyAIwhich AI ops agent should you pick in 2026?
AI employee for IT and HR — resolves helpdesk tickets, answers policy questions, automates internal ops.
RAGTool useMemory
Moveworks vs PolyAI — specs
| Spec | Moveworks | PolyAI |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 73 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory | Voice, Tool use, Memory, RAG |
| Integrations | 4 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Feb 2025 | Sep 2024 |
Agent Rank breakdown
Moveworks
Agent Rank
72/ 100
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
PolyAI
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 7
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Moveworks
Pros
- +Genuinely measurable deflection on IT tickets (50–80% in deployed customers)
- +Native integration with ServiceNow, Workday, and Slack/Teams
- +Enterprise-grade SSO, audit, and content controls
Cons
- −Enterprise-only — minimum seat counts in the thousands
- −Implementation timeline 3–6 months
- −Per-employee pricing can exceed $50/year at scale
PolyAI
Pricing
Moveworks
Enterprise
Custom
Enterprises 5,000+ employees
- +IT + HR helpdesk agent
- +ServiceNow + Workday integration
- +Slack/Teams native
- +Multi-language
PolyAI
Which one should you pick?
Moveworks
Pick Moveworks if its specific capabilities (RAG, Tool use) match what you need.
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Frequently asked
Should I pick Moveworks or PolyAI in 2026?+
Pick Moveworks if its specific capabilities (RAG, Tool use) match what you need. Pick PolyAI if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Moveworks for primary work and PolyAI for the workflows where its specific strengths matter.
What's the price difference between Moveworks and PolyAI?+
Both Moveworks and PolyAI start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Moveworks or PolyAI?+
Both Moveworks and PolyAI are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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