AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo · hover to play
PolyAI vs Regie.aiwhich AI support agent should you pick in 2026?
Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAG
PolyAI vs Regie.ai — specs
| Spec | PolyAI | Regie.ai |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · from $60 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Sep 2024 | Feb 2025 |
Agent Rank breakdown
PolyAI
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 7
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Regie.ai
Agent Rank
67/ 100
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 6
- Polish & maturity
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
PolyAI
Regie.ai
Pros
- +Strong personalization — sequences reference real prospect signals (funding, hiring, news)
- +Auto-Pilot mode runs autonomous outbound for top-of-funnel volume
- +Native CRM sync without Zapier middleware
Cons
- −Best when paired with Outreach or Salesloft — partial overlap otherwise
- −$60/seat is higher than copy-only alternatives
- −Reply rates plateau without manual review of AI-drafted emails
Pricing
PolyAI
Regie.ai
Recommended
Pro
$60/seat/mo
Sales teams
- +AI-drafted sequences
- +CRM sync
- +Auto-Pilot mode
Enterprise
Custom
Larger sales orgs
- +Custom branding voice
- +Advanced analytics
- +SSO
Which one should you pick?
PolyAI
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try PolyAI →Regie.ai
Pick Regie.ai if its specific capabilities (Tool use, Memory) match what you need.
Try Regie.ai →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick PolyAI or Regie.ai in 2026?+
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Regie.ai if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use PolyAI for primary work and Regie.ai for the workflows where its specific strengths matter.
What's the price difference between PolyAI and Regie.ai?+
PolyAI starts at Subscription · Free tier; Regie.ai starts at Subscription · from $60. PolyAI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, PolyAI or Regie.ai?+
PolyAI is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
Readers comparing PolyAI and Regie.ai also picked
Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Branded customer-facing agents from the founders of Salesforce + Google.
VoiceTool useMemoryRAGDemo · hover to playVoice agents for contact centers — handles tier-1 calls end-to-end.
VoiceTool useMemoryDemo · hover to play
See more alternatives: alternatives to PolyAI · alternatives to Regie.ai
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