AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo · hover to play
PolyAI vs Reply.iowhich AI support agent should you pick in 2026?
Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAG
PolyAI vs Reply.io — specs
| Spec | PolyAI | Reply.io |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 75 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $59 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, Voice |
| Integrations | 3 apps | 6 apps |
| Verified | Verified | Verified |
| Released | Sep 2024 | Sep 2025 |
Agent Rank breakdown
PolyAI
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 7
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Reply.io
Agent Rank
75/ 100
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 6
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
PolyAI
Reply.io
Pros
- +Inbox warming is bundled — saves $10-30/mo vs Lemlist + Mailtoaster separately
- +Jason AI SDR can run sequences autonomously, including reply handling
- +Multichannel (email + LinkedIn + calls) in one UI, no swiveling
Cons
- −UI denser than Lemlist — steeper learning curve
- −AI SDR Jason is expensive on top of base plan
- −CRM integrations less polished than Outreach/Salesloft enterprise tier
Pricing
PolyAI
Reply.io
Free
Free
Trial
- +200 monthly emails
- +Email sequences
- +Inbox warmup
Email Volume
$59/seat/mo
Email-first reps
- +Unlimited sending mailboxes
- +1,000 active contacts
- +AI Email Assistant
Recommended
Multichannel
$99/seat/mo
Outbound teams
- +LinkedIn automation
- +Calls + SMS
- +AI Jason SDR (limited)
Agency
$166/seat/mo
Lead agencies
- +Up to 5,000 active contacts
- +White label
- +API access
Which one should you pick?
PolyAI
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try PolyAI →Reply.io
Pick Reply.io if your stack spans many tools and integration depth is the constraint.
Try Reply.io →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick PolyAI or Reply.io in 2026?+
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Reply.io if your stack spans many tools and integration depth is the constraint. Most working teams running both can use PolyAI for primary work and Reply.io for the workflows where its specific strengths matter.
What's the price difference between PolyAI and Reply.io?+
PolyAI starts at Subscription · Free tier; Reply.io starts at Freemium · from $59. PolyAI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, PolyAI or Reply.io?+
PolyAI is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
Readers comparing PolyAI and Reply.io also picked
Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Branded customer-facing agents from the founders of Salesforce + Google.
VoiceTool useMemoryRAGDemo · hover to playVoice agents for contact centers — handles tier-1 calls end-to-end.
VoiceTool useMemoryDemo · hover to play
See more alternatives: alternatives to PolyAI · alternatives to Reply.io
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