AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo · hover to play
PolyAI vs Sourcegraph Codywhich AI support agent should you pick in 2026?
Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAG
Code intelligence agent for enterprise — answers questions about your code, navigates large monorepos.
CodeTool useRAGMemory
PolyAI vs Sourcegraph Cody — specs
| Spec | PolyAI | Sourcegraph Cody |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 77 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $9 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Code, Tool use, RAG, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Sep 2024 | Feb 2025 |
Agent Rank breakdown
PolyAI
Agent Rank
73/ 100
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 7
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Sourcegraph Cody
Agent Rank
77/ 100
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 8
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
PolyAI
Sourcegraph Cody
Pros
- +Best-in-class code intelligence for large monorepos and polyglot codebases
- +Self-hosted option for compliance-sensitive industries
- +Cheaper than Cursor at the Pro tier
Cons
- −Editor experience less polished than Cursor
- −Agent autonomy still trails Cursor and Claude Code
- −Best fit for established orgs with existing Sourcegraph deployments
Pricing
PolyAI
Sourcegraph Cody
Free
Free
Personal use
- +Limited chat + completions
- +Public repos only
Recommended
Pro
$9/mo
Solo devs
- +Unlimited usage
- +Larger context
- +Private repos
Enterprise
$19/seat/mo
Engineering teams
- +Code search across monorepos
- +Self-hosted option
- +SSO + audit
Which one should you pick?
PolyAI
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try PolyAI →Sourcegraph Cody
Pick Sourcegraph Cody if its specific capabilities (Code, Tool use) match what you need.
Try Sourcegraph Cody →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick PolyAI or Sourcegraph Cody in 2026?+
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Sourcegraph Cody if its specific capabilities (Code, Tool use) match what you need. Most working teams running both can use PolyAI for primary work and Sourcegraph Cody for the workflows where its specific strengths matter.
What's the price difference between PolyAI and Sourcegraph Cody?+
PolyAI starts at Subscription · Free tier; Sourcegraph Cody starts at Freemium · from $9. PolyAI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, PolyAI or Sourcegraph Cody?+
PolyAI is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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VoiceTool useMemoryDemo · hover to play
See more alternatives: alternatives to PolyAI · alternatives to Sourcegraph Cody
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