Ada vs Lindy: 2026 comparison
AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
Ada vs Lindy — specs
| Spec | Ada | Lindy |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 77 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · from $49 |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory, Voice | Tool use, Memory, Voice |
| Integrations | 4 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Feb 2025 | Apr 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 6
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 7
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +One of the longest-running CS AI products — battle-tested at scale
- +Now Generative — rewritten on LLMs rather than older NLU patterns
- +Clean Zendesk + Salesforce integration story
- −Older brand can feel less buzzy vs Sierra/Decagon — though the product is competitive
- −Voice still nascent vs Parloa
- −Enterprise-only sales motion
- +No-code agent builder is genuinely usable by non-engineers
- +Strong on inbox + meeting + CRM-hygiene patterns
- +AIAGENTS coupon stacks with annual; effective ~$44/mo
- −Microsoft 365 integrations weaker than Google Workspace
- −Credit math obscures real cost at heavy usage
- −Voice features (Pro) need careful tuning
Pricing
- +AI agent for chat + email
- +Knowledge automation
- +Reasoning engine
- +Voice channel
- +Custom workflows
- +Dedicated CS
- +400 credits/mo
- +1 active workflow
- +5,000 credits/mo
- +Unlimited workflows
- +All integrations
- +30,000 credits/mo
- +Phone calls
- +Team seats
Which one should you pick?
Pick Ada if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Ada or Lindy in 2026?+
Pick Ada if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Lindy if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Ada for primary work and Lindy for the workflows where its specific strengths matter.
What's the price difference between Ada and Lindy?+
Ada starts at Subscription · Free tier; Lindy starts at Subscription · from $49. Ada is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Ada or Lindy?+
Ada is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.