Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool useVoiceMemoryRAG
Demo · hover to playCognigy vs ElevenLabswhich AI support agent should you pick in 2026?
Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
Tool useVoiceMemoryRAG
AI voice platform with Conversational Agents — production-grade voice cloning, TTS, and voice agents.
VoiceTool useMemory
Cognigy vs ElevenLabs — specs
| Spec | Cognigy | ElevenLabs |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 82 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription | Freemium · from $5 |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | Voice, Tool use, Memory |
| Integrations | 5 apps | 4 apps |
| Verified | — | Verified |
| Released | Mar 2025 | Feb 2025 |
Agent Rank breakdown
Cognigy
Agent Rank
73/ 100
- Autonomy
- 9
- Capabilities
- 10
- Integrations
- 8
- Pricing
- 4
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
ElevenLabs
Agent Rank
82/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 6
- Pricing
- 8
- Polish
- 10
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Cognigy
Pros
- +Forrester Wave Leader 2026 — highest combined score in Conversational AI
- +Strong voice + chat parity (most competitors are stronger on one channel)
- +Now part of NiCE — deep contact-center stack integration with existing CCaaS
Cons
- −Enterprise-only — no SMB self-serve
- −Steep learning curve for low-code authoring
- −Long implementation timelines (3-6 months typical for full rollouts)
ElevenLabs
Pros
- +Best voice quality and most natural TTS in any consumer-grade product
- +Conversational AI agents now match Parloa and Sierra on quality at lower price
- +Custom voice cloning works with 30 seconds of source audio
Cons
- −Conversational Agents product is newer than the TTS product — less polish
- −Pricing tiers can be confusing across TTS + Voice Agents + Dubbing
- −Voice cloning controls require careful consent handling
Pricing
Cognigy
Standard
Custom
Mid-market
- +Pre-built support agents
- +Voice + chat
- +5 integrations
Recommended
Enterprise
Custom
Large orgs
- +Unlimited integrations
- +Multi-agent orchestration
- +On-prem option
Sovereign
Custom
Regulated
- +EU/US data residency
- +BYO LLM
- +Dedicated tenant
ElevenLabs
Free
Free
Trial
- +10K characters/mo
- +Watermarked
Starter
$5/mo
Hobbyists
- +30K characters/mo
- +Voice cloning
Recommended
Creator
$22/mo
Creators
- +100K characters/mo
- +Higher quality models
- +Conversational AI 1K min
Pro
$99/mo
Professionals
- +500K characters/mo
- +Studio tier voice clones
Scale
$330/mo
Teams
- +2M characters/mo
- +Multi-seat workspace
Which one should you pick?
Cognigy
Pick Cognigy if its specific capabilities (Tool use, Voice) match what you need.
Try Cognigy →ElevenLabs
Pick ElevenLabs if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try ElevenLabs →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Cognigy or ElevenLabs in 2026?+
Pick Cognigy if its specific capabilities (Tool use, Voice) match what you need. Pick ElevenLabs if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Cognigy for primary work and ElevenLabs for the workflows where its specific strengths matter.
What's the price difference between Cognigy and ElevenLabs?+
Cognigy starts at Subscription; ElevenLabs starts at Freemium · from $5. ElevenLabs is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Cognigy or ElevenLabs?+
Both Cognigy and ElevenLabs are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAGDemo · hover to playAI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoiceDemo · hover to play
See more alternatives: alternatives to Cognigy · alternatives to ElevenLabs
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