Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool useVoiceMemoryRAG
Demo · hover to playCognigy vs Make.com Agentswhich AI support agent should you pick in 2026?
Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
Tool useVoiceMemoryRAG
Visual workflow automation with AI agents — drag-and-drop scenarios across 2,000+ apps.
Tool useMemoryMulti-agent
Cognigy vs Make.com Agents — specs
| Spec | Cognigy | Make.com Agents |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 85 / 100 (S) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription | Freemium · from $9 |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | Tool use, Memory, Multi-agent |
| Integrations | 5 apps | 8 apps |
| Verified | — | Verified |
| Released | Mar 2025 | Feb 2025 |
Agent Rank breakdown
Cognigy
Agent Rank
73/ 100
- Autonomy
- 9
- Capabilities
- 10
- Integrations
- 8
- Pricing
- 4
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Make.com Agents
Agent Rank
85/ 100
- Autonomy
- 8
- Capabilities
- 6
- Integrations
- 10
- Pricing
- 8
- Polish
- 9
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Cognigy
Pros
- +Forrester Wave Leader 2026 — highest combined score in Conversational AI
- +Strong voice + chat parity (most competitors are stronger on one channel)
- +Now part of NiCE — deep contact-center stack integration with existing CCaaS
Cons
- −Enterprise-only — no SMB self-serve
- −Steep learning curve for low-code authoring
- −Long implementation timelines (3-6 months typical for full rollouts)
Make.com Agents
Pros
- +Visual scenario builder is the most accessible automation tool besides Zapier
- +Cheapest AI-agent automation tier on the market ($9)
- +Strong on multi-step branching scenarios where Zapier feels limiting
Cons
- −Operations math is opaque at first — every step costs ops
- −Smaller AI feature set than Lindy / Relay built-from-scratch agent platforms
- −European data residency only on paid tiers
Pricing
Cognigy
Standard
Custom
Mid-market
- +Pre-built support agents
- +Voice + chat
- +5 integrations
Recommended
Enterprise
Custom
Large orgs
- +Unlimited integrations
- +Multi-agent orchestration
- +On-prem option
Sovereign
Custom
Regulated
- +EU/US data residency
- +BYO LLM
- +Dedicated tenant
Make.com Agents
Free
Free
Trial
- +1,000 operations/mo
- +No agent features
- +2 active scenarios
Recommended
Core
$9/mo
Solo / small teams
- +10,000 ops/mo
- +AI agent nodes
- +Webhooks + schedules
Pro
$16/mo
Heavy users
- +10,000 ops base + add-ons
- +Priority queue
- +Custom variables
Teams
$29/seat/mo
Teams
- +Shared scenarios
- +Roles + admin
- +Higher ops base
Which one should you pick?
Cognigy
Pick Cognigy if you want the highest autonomy and the verification loop is in place.
Try Cognigy →Make.com Agents
Pick Make.com Agents if cost is the main constraint or if your stack spans many tools and integration depth is the constraint.
Try Make.com Agents →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Cognigy or Make.com Agents in 2026?+
Pick Cognigy if you want the highest autonomy and the verification loop is in place. Pick Make.com Agents if cost is the main constraint or if your stack spans many tools and integration depth is the constraint. Most working teams running both can use Cognigy for primary work and Make.com Agents for the workflows where its specific strengths matter.
What's the price difference between Cognigy and Make.com Agents?+
Cognigy starts at Subscription; Make.com Agents starts at Freemium · from $9. Make.com Agents is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Cognigy or Make.com Agents?+
Cognigy is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAGDemo · hover to playAI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoiceDemo · hover to play
See more alternatives: alternatives to Cognigy · alternatives to Make.com Agents
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