Intercom Fin vs Relay Agents: 2026 comparison
Resolution-based AI agent built into Intercom — pays for what it actually deflects.
Human-in-the-loop workflow agents that connect 100+ apps with approvals.
Intercom Fin vs Relay Agents — specs
| Spec | Intercom Fin | Relay Agents |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 72 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Pay per task · from $1 | Freemium · from $18 |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory | Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing value
- 8
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Outcome-based pricing — you only pay for tickets it actually resolves
- +Deepest integration with Intercom; trivial to deploy if you already use it
- +Strong multi-language support out of the box
- −Lock-in to Intercom ecosystem; less appealing if you live in Zendesk
- −Per-resolution math can be unpredictable at burst-traffic spikes
- −Voice support exists but lags Parloa / Sierra for that channel
- +Strongest human-in-the-loop pattern of any no-code agent
- +Connects 100+ apps with conditional logic and approval gates
- +Free tier is real — not a trial in disguise
- −AI features are lighter than purpose-built agent platforms
- −Per-seat pricing scales fast for larger teams
- −No native phone / voice support
Pricing
- +$0.99 per resolved conversation
- +Native Intercom integration
- +Multi-source knowledge
- +Volume pricing
- +Multi-region data residency
- +Dedicated success manager
- +200 runs/mo
- +All app integrations
- +2,000 runs/mo
- +Multi-step approvals
- +Conditional branching
- +Shared workflows
- +Audit log
- +Role-based access
Which one should you pick?
Pick Intercom Fin if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Intercom Fin →Pick Relay Agents if its specific capabilities (Tool use, Memory) match what you need.
Try Relay Agents →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Intercom Fin or Relay Agents in 2026?+
Pick Intercom Fin if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Relay Agents if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Intercom Fin for primary work and Relay Agents for the workflows where its specific strengths matter.
What's the price difference between Intercom Fin and Relay Agents?+
Intercom Fin starts at Pay per task · from $1; Relay Agents starts at Freemium · from $18. Intercom Fin is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Intercom Fin or Relay Agents?+
Intercom Fin is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.