Forrester Wave Leader 2026 β enterprise voice and chat agent platform (now NiCE Cognigy).
Tool useVoiceMemoryRAG
Demo Β· hover to playKore.ai vs Make.com Agentswhich AI support agent should you pick in 2026?
Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool useVoiceMemoryRAG
Visual workflow automation with AI agents β drag-and-drop scenarios across 2,000+ apps.
Tool useMemoryMulti-agent
Kore.ai vs Make.com Agents β specs
| Spec | Kore.ai | Make.com Agents |
|---|---|---|
| Agent Rank | 70 / 100 (B) | 85 / 100 (S) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription | Freemium Β· from $9 |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | Tool use, Memory, Multi-agent |
| Integrations | 4 apps | 8 apps |
| Verified | β | Verified |
| Released | Nov 2024 | Feb 2025 |
Agent Rank breakdown
Kore.ai
Agent Rank
70/ 100
- Autonomy
- 9
- Capabilities
- 10
- Integrations
- 6
- Pricing
- 4
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Make.com Agents
Agent Rank
85/ 100
- Autonomy
- 8
- Capabilities
- 6
- Integrations
- 10
- Pricing
- 8
- Polish
- 9
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Kore.ai
Pros
- +Forrester Wave Leader 2026 β top "strength of offering" score
- +Largest library of prebuilt vertical agents (banking, healthcare, retail, telco)
- +Massive enterprise install base (Coca-Cola, Cisco, Pfizer, major US banks)
Cons
- βBest value for enterprise verticals; SMB pricing not competitive
- βUI/UX denser than newer competitors (Sierra, Decagon)
- βIndia-based engineering β time-zone friction for some US/EU customers
Make.com Agents
Pros
- +Visual scenario builder is the most accessible automation tool besides Zapier
- +Cheapest AI-agent automation tier on the market ($9)
- +Strong on multi-step branching scenarios where Zapier feels limiting
Cons
- βOperations math is opaque at first β every step costs ops
- βSmaller AI feature set than Lindy / Relay built-from-scratch agent platforms
- βEuropean data residency only on paid tiers
Pricing
Kore.ai
Standard
Custom
Mid-market
- +Pre-built vertical packs
- +Voice + chat
- +Standard governance
Recommended
Enterprise
Custom
Large orgs
- +Custom verticals
- +Multi-agent orchestration
- +Advanced governance
Sovereign
Custom
Regulated
- +EU/US/India data residency
- +BYO LLM
- +Dedicated tenants
Make.com Agents
Free
Free
Trial
- +1,000 operations/mo
- +No agent features
- +2 active scenarios
Recommended
Core
$9/mo
Solo / small teams
- +10,000 ops/mo
- +AI agent nodes
- +Webhooks + schedules
Pro
$16/mo
Heavy users
- +10,000 ops base + add-ons
- +Priority queue
- +Custom variables
Teams
$29/seat/mo
Teams
- +Shared scenarios
- +Roles + admin
- +Higher ops base
Which one should you pick?
Kore.ai
Pick Kore.ai if you want the highest autonomy and the verification loop is in place.
Try Kore.ai βMake.com Agents
Pick Make.com Agents if cost is the main constraint or if your stack spans many tools and integration depth is the constraint.
Try Make.com Agents βAffiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Kore.ai or Make.com Agents in 2026?+
Pick Kore.ai if you want the highest autonomy and the verification loop is in place. Pick Make.com Agents if cost is the main constraint or if your stack spans many tools and integration depth is the constraint. Most working teams running both can use Kore.ai for primary work and Make.com Agents for the workflows where its specific strengths matter.
What's the price difference between Kore.ai and Make.com Agents?+
Kore.ai starts at Subscription; Make.com Agents starts at Freemium Β· from $9. Make.com Agents is the cheaper entry option. For team deployments the TCO can differ β use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Kore.ai or Make.com Agents?+
Kore.ai is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place β see our autonomous-vs-copilot framing for when each tier wins.
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