Support posts
Ticket triage, deflection and customer success agents.
- Read article🎧Support5 min
AI agent vs chatbot: when each one actually wins in 2026
AI agent vs chatbot: clear definitions, key differences, when to deploy each one, and the cost trade-offs. The honest 2026 framing for procurement teams.
May 21, 2026 - Read article🎧Support5 min
AI customer service agent: the 2026 buyer's guide
Choosing an AI customer service agent in 2026 — Sierra, Decagon, Intercom Fin, Parloa compared on deflection, pricing model, channel coverage and deployment time.
May 21, 2026 - Read article🎧Support6 min
AI voice agent for healthcare: the 2026 deployment guide
AI voice agents for healthcare in 2026 — HIPAA-ready vendors, deflection rates, integration patterns and the workflows where they're actually working today.
May 21, 2026 - Read article🎧Support6 min
Best AI voice agents for phone calls in 2026
The best AI voice agents in 2026 — Parloa, Sierra, Vapi, Decagon and Intercom Fin compared on call quality, latency, languages, pricing, and where each one wins.
May 21, 2026 - Read article🎧Support6 min
The customer support agent buyer's guide for 2026
How to evaluate Sierra, Decagon, and Parloa for your support stack — by deflection rate, voice quality, and the integration pattern that decides everything else.
Apr 20, 2026