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Adept vs Decagon: 2026 comparison

Browser-driving AI agent — completes multi-step workflows on real web apps the way a human would.

⚙️OpsAutonomousSubscription
BrowserTool useMemoryVision

Conversational support agents that resolve tickets like your best reps.

🎧SupportAutonomousSubscription
Tool useMemoryRAG

Adept vs Decagon — specs

SpecAdeptDecagon
Agent Rank67 / 100 (B)72 / 100 (A)
AutonomyAutonomousAutonomous
PricingSubscription · Free tierSubscription · Free tier
Open sourceNoNo
CapabilitiesBrowser, Tool use, Memory, VisionTool use, Memory, RAG
Integrations3 apps3 apps
VerifiedVerified
ReleasedApr 2025Apr 2025

Categories: AdeptOps · DecagonSupport

Agent Rank breakdown

Adept
Agent Rank
67/ 100
BB-tier
Autonomy fit
9
Capabilities
8
Integrations
4
Pricing value
9
Polish & maturity
4
Verifiability
6

Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?

Decagon
Agent Rank
72/ 100
AA-tier
Autonomy fit
9
Capabilities
6
Integrations
4
Pricing value
9
Polish & maturity
5
Verifiability
10

Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?

Pros & cons

Adept
Pros
  • +Pioneering work on UI-driven browser agents — strong research lineage
  • +Best for fully-autonomous, multi-step workflows that cross web apps
  • +Foundation models tuned specifically for browser action prediction
Cons
  • Not generally available — enterprise pilots only as of mid-2026
  • Pricing not public
  • Reliability on long-tail UIs still a work in progress
Decagon
Pros
  • +Chat-first agent with consistently 65–75% tier-1 deflection in production
  • +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
  • +Mid-market priced — easier conversation than Sierra
Cons
  • Voice support exists but is not the strength
  • Sales-led — no self-serve sign-up
  • Per-resolution pricing can sting if tickets spike unexpectedly

Pricing

Adept
Enterprise preview
Custom
Enterprise pilots
  • +Browser-driving agent
  • +Custom workflow training
  • +Dedicated research-eng support
Decagon
Growth
Custom
Mid-market
  • +Per-resolution pricing
  • +Zendesk / Intercom integration
  • +Onboarding included
Recommended
Enterprise
Custom
Enterprise
  • +Custom integrations
  • +SSO + audit log
  • +Dedicated CSM

Which one should you pick?

Adept

Pick Adept if its specific capabilities (Browser, Tool use) match what you need.

Try Adept →
Decagon

Pick Decagon if you want a vendor we've verified for accessibility and pricing accuracy.

Try Decagon →

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Frequently asked

Should I pick Adept or Decagon in 2026?+

Pick Adept if its specific capabilities (Browser, Tool use) match what you need. Pick Decagon if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Adept for primary work and Decagon for the workflows where its specific strengths matter.

What's the price difference between Adept and Decagon?+

Both Adept and Decagon start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.

Which is more autonomous, Adept or Decagon?+

Both Adept and Decagon are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.

Want the real monthly cost at your volume? Run the TCO calculator →
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