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Decagon

Conversational support agents that resolve tickets like your best reps.

A72🎧SupportAutonomousSubscription
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Agent Rank breakdown

Agent Rank
72/ 100
AA-tier
Autonomy fit
9
Capabilities
6
Integrations
4
Pricing value
9
Polish & maturity
5
Verifiability
10

Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?

Capabilities

  • Tool use
  • Memory
  • RAG

Integrations

CRM
Salesforce
Support / ticketing
ZendeskIntercom

Pricing tiers

Growth
Custom
Mid-market
  • +Per-resolution pricing
  • +Zendesk / Intercom integration
  • +Onboarding included
Recommended
Enterprise
Custom
Enterprise
  • +Custom integrations
  • +SSO + audit log
  • +Dedicated CSM
Want the real monthly cost at your volume? Use the TCO calculator →

Pros & cons

Pros
  • +Chat-first agent with consistently 65–75% tier-1 deflection in production
  • +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
  • +Mid-market priced — easier conversation than Sierra
Cons
  • −Voice support exists but is not the strength
  • −Sales-led — no self-serve sign-up
  • −Per-resolution pricing can sting if tickets spike unexpectedly

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