Agentforce vs Relay Agents: 2026 comparison
Salesforce's platform for building and deploying AI agents inside your Salesforce instance.
Human-in-the-loop workflow agents that connect 100+ apps with approvals.
Agentforce vs Relay Agents — specs
| Spec | Agentforce | Relay Agents |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 72 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Pay per task · from $2 | Freemium · from $18 |
| Open source | No | No |
| Capabilities | Tool use, RAG, Memory | Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 6
- Pricing value
- 8
- Polish & maturity
- 8
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing value
- 8
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Native Salesforce integration — zero data movement
- +Outcome-based pricing aligns with deflection ROI
- +Inherits Salesforce security, audit, and compliance posture
- −Only valuable if you already run on Salesforce
- −Per-conversation pricing can balloon at scale
- −Agent quality varies by use case — best on well-defined service tasks
- +Strongest human-in-the-loop pattern of any no-code agent
- +Connects 100+ apps with conditional logic and approval gates
- +Free tier is real — not a trial in disguise
- −AI features are lighter than purpose-built agent platforms
- −Per-seat pricing scales fast for larger teams
- −No native phone / voice support
Pricing
- +$2 per conversation resolved
- +Foundation AI Cloud included
- +No separate per-seat cost
- +Volume pricing
- +Agentforce Service + Sales + Custom
- +Data Cloud included
- +Dedicated success engineer
- +200 runs/mo
- +All app integrations
- +2,000 runs/mo
- +Multi-step approvals
- +Conditional branching
- +Shared workflows
- +Audit log
- +Role-based access
Which one should you pick?
Pick Agentforce if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Agentforce →Pick Relay Agents if its specific capabilities (Tool use, Memory) match what you need.
Try Relay Agents →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Agentforce or Relay Agents in 2026?+
Pick Agentforce if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Relay Agents if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Agentforce for primary work and Relay Agents for the workflows where its specific strengths matter.
What's the price difference between Agentforce and Relay Agents?+
Agentforce starts at Pay per task · from $2; Relay Agents starts at Freemium · from $18. Agentforce is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Agentforce or Relay Agents?+
Agentforce is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.