Cresta vs Fireflies.ai: 2026 comparison
Conversational AI agent assist for contact centers — coaches reps and automates after-call work in real time.
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
Cresta vs Fireflies.ai — specs
| Spec | Cresta | Fireflies.ai |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 73 / 100 (A) |
| Autonomy | Semi-autonomous | Assistant |
| Pricing | Subscription · Free tier | Freemium · from $10 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Voice, RAG, Memory, Tool use |
| Integrations | 4 apps | 5 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Jan 2025 |
Agent Rank breakdown
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best-in-class real-time coaching — recommendations during the call
- +Auto-summarizes calls + drafts after-call work, saving reps 5+ min per call
- +Strong deployments at Fortune 500 contact centers
- −Enterprise-only — minimum seat counts in the hundreds
- −Implementation requires conversation-data training (4–8 weeks)
- −Augments humans rather than replacing them — different positioning than fully autonomous tier
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
Pricing
- +Real-time agent assist
- +Conversation intelligence
- +After-call work automation
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
Which one should you pick?
Pick Cresta if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Cresta →Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need.
Try Fireflies.ai →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Cresta or Fireflies.ai in 2026?+
Pick Cresta if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need. Most working teams running both can use Cresta for primary work and Fireflies.ai for the workflows where its specific strengths matter.
What's the price difference between Cresta and Fireflies.ai?+
Cresta starts at Subscription · Free tier; Fireflies.ai starts at Freemium · from $10. Cresta is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Cresta or Fireflies.ai?+
Cresta is the more autonomous of the two (Semi-autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.