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Cresta

Conversational AI agent assist for contact centers — coaches reps and automates after-call work in real time.

A78🎧SupportSemi-autonomousSubscription
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Agent Rank breakdown

Agent Rank
78/ 100
AA-tier
Autonomy fit
8
Capabilities
8
Integrations
8
Pricing value
9
Polish & maturity
4
Verifiability
10

Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?

Capabilities

  • Voice
  • Tool use
  • Memory
  • RAG

Integrations

CRM
Salesforce
Support / ticketing
Zendesk
Voice / telephony
Genesys
Other
Five9

Pricing tiers

Enterprise
Custom
Contact centers 200+ reps
  • +Real-time agent assist
  • +Conversation intelligence
  • +After-call work automation
Want the real monthly cost at your volume? Use the TCO calculator →

Pros & cons

Pros
  • +Best-in-class real-time coaching — recommendations during the call
  • +Auto-summarizes calls + drafts after-call work, saving reps 5+ min per call
  • +Strong deployments at Fortune 500 contact centers
Cons
  • −Enterprise-only — minimum seat counts in the hundreds
  • −Implementation requires conversation-data training (4–8 weeks)
  • −Augments humans rather than replacing them — different positioning than fully autonomous tier
Ready to try Cresta?

Start with the subscription tier. No credit card required for most agents.

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