Cresta vs Lindy: 2026 comparison
Conversational AI agent assist for contact centers — coaches reps and automates after-call work in real time.
Cresta vs Lindy — specs
| Spec | Cresta | Lindy |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 77 / 100 (A) |
| Autonomy | Semi-autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · from $49 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, Voice |
| Integrations | 4 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Apr 2025 |
Agent Rank breakdown
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 7
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best-in-class real-time coaching — recommendations during the call
- +Auto-summarizes calls + drafts after-call work, saving reps 5+ min per call
- +Strong deployments at Fortune 500 contact centers
- −Enterprise-only — minimum seat counts in the hundreds
- −Implementation requires conversation-data training (4–8 weeks)
- −Augments humans rather than replacing them — different positioning than fully autonomous tier
- +No-code agent builder is genuinely usable by non-engineers
- +Strong on inbox + meeting + CRM-hygiene patterns
- +AIAGENTS coupon stacks with annual; effective ~$44/mo
- −Microsoft 365 integrations weaker than Google Workspace
- −Credit math obscures real cost at heavy usage
- −Voice features (Pro) need careful tuning
Pricing
- +Real-time agent assist
- +Conversation intelligence
- +After-call work automation
- +400 credits/mo
- +1 active workflow
- +5,000 credits/mo
- +Unlimited workflows
- +All integrations
- +30,000 credits/mo
- +Phone calls
- +Team seats
Which one should you pick?
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Frequently asked
Should I pick Cresta or Lindy in 2026?+
Pick Cresta if cost is the main constraint. Pick Lindy if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Cresta for primary work and Lindy for the workflows where its specific strengths matter.
What's the price difference between Cresta and Lindy?+
Cresta starts at Subscription · Free tier; Lindy starts at Subscription · from $49. Cresta is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Cresta or Lindy?+
Both Cresta and Lindy are Semi-autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.