Cresta vs Make.com Agents: 2026 comparison
Conversational AI agent assist for contact centers — coaches reps and automates after-call work in real time.
Visual workflow automation with AI agents — drag-and-drop scenarios across 2,000+ apps.
Cresta vs Make.com Agents — specs
| Spec | Cresta | Make.com Agents |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 83 / 100 (A) |
| Autonomy | Semi-autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $9 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, Multi-agent |
| Integrations | 4 apps | 8 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 10
- Pricing value
- 8
- Polish & maturity
- 8
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best-in-class real-time coaching — recommendations during the call
- +Auto-summarizes calls + drafts after-call work, saving reps 5+ min per call
- +Strong deployments at Fortune 500 contact centers
- −Enterprise-only — minimum seat counts in the hundreds
- −Implementation requires conversation-data training (4–8 weeks)
- −Augments humans rather than replacing them — different positioning than fully autonomous tier
- +Visual scenario builder is the most accessible automation tool besides Zapier
- +Cheapest AI-agent automation tier on the market ($9)
- +Strong on multi-step branching scenarios where Zapier feels limiting
- −Operations math is opaque at first — every step costs ops
- −Smaller AI feature set than Lindy / Relay built-from-scratch agent platforms
- −European data residency only on paid tiers
Pricing
- +Real-time agent assist
- +Conversation intelligence
- +After-call work automation
- +1,000 operations/mo
- +No agent features
- +2 active scenarios
- +10,000 ops/mo
- +AI agent nodes
- +Webhooks + schedules
- +10,000 ops base + add-ons
- +Priority queue
- +Custom variables
- +Shared scenarios
- +Roles + admin
- +Higher ops base
Which one should you pick?
Pick Make.com Agents if your stack spans many tools and integration depth is the constraint.
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Frequently asked
Should I pick Cresta or Make.com Agents in 2026?+
Pick Cresta if cost is the main constraint. Pick Make.com Agents if your stack spans many tools and integration depth is the constraint. Most working teams running both can use Cresta for primary work and Make.com Agents for the workflows where its specific strengths matter.
What's the price difference between Cresta and Make.com Agents?+
Cresta starts at Subscription · Free tier; Make.com Agents starts at Freemium · from $9. Cresta is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Cresta or Make.com Agents?+
Both Cresta and Make.com Agents are Semi-autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.