Cresta vs Outreach: 2026 comparison
Conversational AI agent assist for contact centers — coaches reps and automates after-call work in real time.
Cresta vs Outreach — specs
| Spec | Cresta | Outreach |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 77 / 100 (A) |
| Autonomy | Semi-autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Voice, Tool use, Memory, RAG |
| Integrations | 4 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Jan 2025 |
Agent Rank breakdown
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 6
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best-in-class real-time coaching — recommendations during the call
- +Auto-summarizes calls + drafts after-call work, saving reps 5+ min per call
- +Strong deployments at Fortune 500 contact centers
- −Enterprise-only — minimum seat counts in the hundreds
- −Implementation requires conversation-data training (4–8 weeks)
- −Augments humans rather than replacing them — different positioning than fully autonomous tier
- +Most-deployed sales engagement platform — proven at scale
- +AI features now span engagement + forecasting + coaching
- +Strongest enterprise integration story (Salesforce native)
- −No transparent self-serve pricing
- −AI features still trail dedicated tools (Regie, Lavender) in quality
- −Large-org implementation timeline 6–12 weeks
Pricing
- +Real-time agent assist
- +Conversation intelligence
- +After-call work automation
- +Engagement sequences
- +AI sentiment + topic detection
- +Smart sequences
- +Deal Insights
- +Pipeline forecasting
- +Custom AI models
- +Advanced reporting
- +Dedicated CS
Which one should you pick?
Pick Outreach if its specific capabilities (Voice, Tool use) match what you need.
Try Outreach →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Cresta or Outreach in 2026?+
Pick Cresta if its specific capabilities (Voice, Tool use) match what you need. Pick Outreach if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Cresta for primary work and Outreach for the workflows where its specific strengths matter.
What's the price difference between Cresta and Outreach?+
Both Cresta and Outreach start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Cresta or Outreach?+
Both Cresta and Outreach are Semi-autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.