Decagon vs Devin: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Devin — specs
| Spec | Decagon | Devin |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 78 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription · from $500 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Code, Tool use, Browser, Memory |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | May 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 9
- Capabilities
- 8
- Integrations
- 6
- Pricing value
- 4
- Polish & maturity
- 10
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Highest autonomy in the coding category — ships PRs end-to-end with minimal oversight
- +Iterates on failing tests until they pass; explains what it did in the PR description
- +Multi-agent UI for managing parallel sessions
- −Pricing puts it firmly in team territory — overkill for solo founders
- −Will ship working code that's wrong for your codebase if architectural context is missing
- −Session memory weak past hour-long stretches
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Unlimited sessions
- +Slack + GitHub + Linear integrations
- +10 concurrent sessions
- +Email support
- +Everything in Core
- +Priority queue
- +40 concurrent sessions
- +SSO
- +Shared knowledge base
- +Custom concurrency
- +Dedicated VPC option
- +SOC 2 II reports
- +Onboarding engineer
Which one should you pick?
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Frequently asked
Should I pick Decagon or Devin in 2026?+
Pick Decagon if cost is the main constraint. Pick Devin if its specific capabilities (Code, Tool use) match what you need. Most working teams running both can use Decagon for primary work and Devin for the workflows where its specific strengths matter.
What's the price difference between Decagon and Devin?+
Decagon starts at Subscription · Free tier; Devin starts at Subscription · from $500. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Devin?+
Both Decagon and Devin are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.