Decagon vs Fireflies.ai: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
Decagon vs Fireflies.ai — specs
| Spec | Decagon | Fireflies.ai |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 73 / 100 (A) |
| Autonomy | Autonomous | Assistant |
| Pricing | Subscription · Free tier | Freemium · from $10 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, RAG, Memory, Tool use |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Jan 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
Which one should you pick?
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need.
Try Fireflies.ai →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Fireflies.ai in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need. Most working teams running both can use Decagon for primary work and Fireflies.ai for the workflows where its specific strengths matter.
What's the price difference between Decagon and Fireflies.ai?+
Decagon starts at Subscription · Free tier; Fireflies.ai starts at Freemium · from $10. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Fireflies.ai?+
Decagon is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.