Decagon vs Fixie: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Fixie — specs
| Spec | Decagon | Fixie |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 72 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Free · OSS |
| Open source | No | Yes |
| Capabilities | Tool use, Memory, RAG | Tool use, RAG, Memory, Multi-agent |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 6
- Pricing value
- 10
- Polish & maturity
- 5
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Real multi-agent primitives — planner + workers + reviewer out of the box
- +Strong for internal-tool agents over your own data
- +Permissive license; auditable end-to-end
- −Framework, not a finished product — engineering effort to ship anything
- −Smaller community than LangChain / LlamaIndex
- −Cloud pricing not yet published — usage-based and opaque
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Apache-2.0 framework
- +Self-host
- +Bring your own models + data
- +Hosted runtime
- +Multi-agent orchestration
- +Observability
Which one should you pick?
Pick Decagon if you want the highest autonomy and the verification loop is in place or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Decagon →Pick Fixie if cost is the main constraint or if auditability or self-hosting matters.
Try Fixie →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Fixie in 2026?+
Pick Decagon if you want the highest autonomy and the verification loop is in place or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Fixie if cost is the main constraint or if auditability or self-hosting matters. Most working teams running both can use Decagon for primary work and Fixie for the workflows where its specific strengths matter.
What's the price difference between Decagon and Fixie?+
Decagon starts at Subscription · Free tier; Fixie starts at Free · OSS. Fixie is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Fixie?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.