Decagon vs Glean: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Glean — specs
| Spec | Decagon | Glean |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 80 / 100 (A) |
| Autonomy | Autonomous | Assistant |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | RAG, Memory, Tool use |
| Integrations | 3 apps | 6 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 10
- Pricing value
- 9
- Polish & maturity
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Single best enterprise knowledge agent in 2026 — instant grounding in your company data
- +Custom Agents (Glean Agents) let teams build internal workflows without code
- +Strong permission-aware retrieval — agents see only what users are allowed to
- −Enterprise-only — typically $50K+ ACV minimum
- −Initial connector setup takes weeks for full coverage
- −Pricier than ChatGPT Enterprise on a per-seat basis
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Unified search across 100+ apps
- +Work assistant + custom agents
- +SSO + enterprise data isolation
Which one should you pick?
Pick Decagon if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Decagon or Glean in 2026?+
Pick Decagon if you want the highest autonomy and the verification loop is in place. Pick Glean if your stack spans many tools and integration depth is the constraint. Most working teams running both can use Decagon for primary work and Glean for the workflows where its specific strengths matter.
What's the price difference between Decagon and Glean?+
Both Decagon and Glean start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Decagon or Glean?+
Decagon is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.