Decagon vs Granola: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Meeting-notes agent that captures, summarizes and turns calls into action — the personal CoS for knowledge workers.
Decagon vs Granola — specs
| Spec | Decagon | Granola |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 77 / 100 (A) |
| Autonomy | Autonomous | Assistant |
| Pricing | Subscription · Free tier | Freemium · from $18 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Memory, Tool use, Voice |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Best-in-class meeting capture UX — quietly takes notes during your normal Zoom/Meet/Teams call
- +AI summaries actually capture action items, not just transcripts
- +iOS app makes voice-memo style capture effortless
- −Assistant tier — surfaces information but doesn't take actions on it
- −Less useful if your work is text-heavy rather than meeting-heavy
- −Per-seat pricing on Business tier scales linearly
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +10 notes/mo
- +Standard transcription
- +Basic summaries
- +Unlimited notes
- +Custom templates
- +Folders + tags
- +iOS app
- +Shared folders
- +Admin controls
- +SSO option
Which one should you pick?
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Pick Granola if its specific capabilities (Memory, Tool use) match what you need.
Try Granola →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Granola in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Granola if its specific capabilities (Memory, Tool use) match what you need. Most working teams running both can use Decagon for primary work and Granola for the workflows where its specific strengths matter.
What's the price difference between Decagon and Granola?+
Decagon starts at Subscription · Free tier; Granola starts at Freemium · from $18. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Granola?+
Decagon is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.