Decagon vs n8n Agents: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Open-source workflow automation with first-class AI agent nodes — self-host or use cloud.
Decagon vs n8n Agents — specs
| Spec | Decagon | n8n Agents |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 85 / 100 (S) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Free · OSS |
| Open source | No | Yes |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, Multi-agent |
| Integrations | 3 apps | 6 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 10
- Pricing value
- 10
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Strongest OSS workflow automation in 2026 — production-ready at any scale
- +Self-host keeps proprietary data on your infra
- +Multi-agent + AI agent nodes are first-class, not bolted on
- −Steeper learning curve than Zapier
- −Cloud pricing is competitive but self-host operational overhead is real
- −Community support primary; commercial SLA is paid tier
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Apache-2.0 fair-use license
- +Unlimited workflows
- +Full agent node support
- +Hosted runtime
- +Active workflows
- +BYO LLM key supported
- +10K executions/mo
- +Multi-user
- +Workflow versioning
Which one should you pick?
Pick Decagon if you want the highest autonomy and the verification loop is in place.
Try Decagon →Pick n8n Agents if cost is the main constraint or if auditability or self-hosting matters.
Try n8n Agents →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or n8n Agents in 2026?+
Pick Decagon if you want the highest autonomy and the verification loop is in place. Pick n8n Agents if cost is the main constraint or if auditability or self-hosting matters. Most working teams running both can use Decagon for primary work and n8n Agents for the workflows where its specific strengths matter.
What's the price difference between Decagon and n8n Agents?+
Decagon starts at Subscription · Free tier; n8n Agents starts at Free · OSS. n8n Agents is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or n8n Agents?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.