Decagon vs Numeric: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Numeric — specs
| Spec | Decagon | Numeric |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 2
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Close-cycle time reduction of 30–50% at deployed customers
- +Variance commentary drafting saves the controller hours per close
- +Auditable trail of every AI-generated journal entry suggestion
- −Best for teams already using NetSuite / Sage Intacct
- −Semi-auto only — humans must approve before posting
- −New product (2024 launch); customer reference list still building
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Close automation
- +Reconciliations
- +Flux analysis
- +Everything in Growth
- +Multi-entity consolidation
- +Custom workflows
- +SSO
Which one should you pick?
Pick Decagon if you want the highest autonomy and the verification loop is in place.
Try Decagon →Pick Numeric if its specific capabilities (Tool use, Memory) match what you need.
Try Numeric →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Numeric in 2026?+
Pick Decagon if you want the highest autonomy and the verification loop is in place. Pick Numeric if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Numeric for the workflows where its specific strengths matter.
What's the price difference between Decagon and Numeric?+
Both Decagon and Numeric start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Decagon or Numeric?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.