Decagon vs Otter.ai: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
AI meeting agent that transcribes, summarizes, and extracts action items from every conversation.
Decagon vs Otter.ai — specs
| Spec | Decagon | Otter.ai |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 70 / 100 (B) |
| Autonomy | Autonomous | Assistant |
| Pricing | Subscription · Free tier | Freemium · from $16.99 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, RAG, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Jan 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Best real-time caption experience in 2026
- +Strong personal note-taking experience — review and study-friendly
- +Reasonable English transcription accuracy on noisy audio
- −Weaker CRM integration than Fireflies for sales workflows
- −Limited language support (6 languages) vs Fireflies (60+)
- −Free tier is restrictive (30 min × 4 conversations)
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +30 min × 4 convos/mo
- +AI summary
- +1200 min/mo
- +Real-time captions
- +Custom vocabulary
- +6000 min/user
- +Team workspace
- +Admin features
- +SSO
- +OCR + advanced search
- +SOC 2
Which one should you pick?
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Otter.ai in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Otter.ai if its specific capabilities (Voice, RAG) match what you need. Most working teams running both can use Decagon for primary work and Otter.ai for the workflows where its specific strengths matter.
What's the price difference between Decagon and Otter.ai?+
Decagon starts at Subscription · Free tier; Otter.ai starts at Freemium · from $16.99. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Otter.ai?+
Decagon is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.