Decagon vs Relay Agents: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Human-in-the-loop workflow agents that connect 100+ apps with approvals.
Decagon vs Relay Agents — specs
| Spec | Decagon | Relay Agents |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 72 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $18 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing value
- 8
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Strongest human-in-the-loop pattern of any no-code agent
- +Connects 100+ apps with conditional logic and approval gates
- +Free tier is real — not a trial in disguise
- −AI features are lighter than purpose-built agent platforms
- −Per-seat pricing scales fast for larger teams
- −No native phone / voice support
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +200 runs/mo
- +All app integrations
- +2,000 runs/mo
- +Multi-step approvals
- +Conditional branching
- +Shared workflows
- +Audit log
- +Role-based access
Which one should you pick?
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Pick Relay Agents if its specific capabilities (Tool use, Memory) match what you need.
Try Relay Agents →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Relay Agents in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Relay Agents if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Relay Agents for the workflows where its specific strengths matter.
What's the price difference between Decagon and Relay Agents?+
Decagon starts at Subscription · Free tier; Relay Agents starts at Freemium · from $18. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Relay Agents?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.