Decagon vs Reply.io: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Reply.io — specs
| Spec | Decagon | Reply.io |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 65 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $59 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, Voice |
| Integrations | 3 apps | 6 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Sep 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 6
- Polish & maturity
- 4
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Which one should you pick?
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Pick Reply.io if your stack spans many tools and integration depth is the constraint.
Try Reply.io →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Reply.io in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Reply.io if your stack spans many tools and integration depth is the constraint. Most working teams running both can use Decagon for primary work and Reply.io for the workflows where its specific strengths matter.
What's the price difference between Decagon and Reply.io?+
Decagon starts at Subscription · Free tier; Reply.io starts at Freemium · from $59. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Reply.io?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.