Decagon vs Sweep: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Sweep — specs
| Spec | Decagon | Sweep |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 58 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Freemium · from $30 |
| Open source | No | Yes |
| Capabilities | Tool use, Memory, RAG | Code, Tool use, Memory |
| Integrations | 3 apps | 1 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 2
- Pricing value
- 7
- Polish & maturity
- 5
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Issue-to-PR turnaround in minutes for well-described bugs
- +GitHub-native — authenticates as a GitHub App, no extension needed
- +Great on TypeScript / Python / Go codebases with reasonable test coverage
- −Struggles when issues are vague or codebase is messy
- −No interactive mode — you describe, it ships
- −Less effective on closed languages or proprietary frameworks
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Up to 5 issue-to-PR runs/month
- +Public repos only
- +Unlimited runs
- +Private repos
- +Configurable rules
- +Self-hosted option
- +SAML SSO
- +Dedicated support
Which one should you pick?
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
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Frequently asked
Should I pick Decagon or Sweep in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Sweep if auditability or self-hosting matters. Most working teams running both can use Decagon for primary work and Sweep for the workflows where its specific strengths matter.
What's the price difference between Decagon and Sweep?+
Decagon starts at Subscription · Free tier; Sweep starts at Freemium · from $30. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Sweep?+
Both Decagon and Sweep are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.