Enterprise "Agent OS" with trust, memory, and multi-agent coordination — built by ex-Atlassian CTO.
Tool useMemoryRAGMulti-agent
Dust vs Forethoughtwhich AI ops agent should you pick in 2026?
"Multiplayer AI" — shared, governed company-wide agents across your stack.
Tool useMemoryRAGMulti-agent
Autonomous AI support agent — resolves tier-1 tickets across email and chat with measurable deflection.
RAGTool useMemory
Dust vs Forethought — specs
| Spec | Dust | Forethought |
|---|---|---|
| Agent Rank | 77 / 100 (A) | 77 / 100 (A) |
| Autonomy | Semi-autonomous | Autonomous |
| Pricing | Subscription · from $29 | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG, Multi-agent | RAG, Tool use, Memory |
| Integrations | 5 apps | 4 apps |
| Verified | — | Verified |
| Released | Mar 2025 | Jan 2025 |
Agent Rank breakdown
Dust
Agent Rank
77/ 100
- Autonomy
- 8
- Capabilities
- 8
- Integrations
- 10
- Pricing
- 7
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Forethought
Agent Rank
77/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 6
- Pricing
- 9
- Polish
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Dust
Pros
- +"Multiplayer AI" — shared, governed workspaces designed for company-wide use
- +$40M Series B (Sequoia, Snowflake, Datadog) signals strong enterprise validation
- +Deepest connector library among agent platforms (Slack/Notion/GitHub/Salesforce/GDrive)
Cons
- −French roots — strongest support in EU/UK time zones
- −Higher per-seat pricing than Glean for read-only retrieval use cases
- −Custom agent authoring requires technical user (less low-code than Gumloop)
Forethought
Pros
- +One of the most measurable deflection-rate stories in the support category
- +Strong on long-tail tickets where macros fail
- +Specifically built for email + chat, not voice
Cons
- −Voice support requires partner integration
- −Newer product line vs Sierra and Decagon — fewer enterprise references
- −Per-resolution pricing can grow faster than per-seat at high volume
Pricing
Dust
Free
Free
Individuals
- +1 workspace
- +3 agents
- +GPT-4o + Claude 3.5
Recommended
Pro
$29/seat/mo
Teams
- +Unlimited agents
- +All integrations
- +Custom data sources
Enterprise
Custom
Large orgs
- +SSO + audit
- +Custom retention
- +Dedicated tenants
Forethought
Solve
Custom
Mid-market support teams
- +Autonomous resolution agent
- +Zendesk + Salesforce integration
- +Custom intent training
Recommended
Platform
Custom
Enterprise support orgs
- +Solve + Triage + Assist suite
- +Multi-channel (email, chat)
- +SLA-backed deflection metrics
Which one should you pick?
Forethought
Pick Forethought if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Dust or Forethought in 2026?+
Pick Dust if its specific capabilities (Tool use, Memory) match what you need. Pick Forethought if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Most working teams running both can use Dust for primary work and Forethought for the workflows where its specific strengths matter.
What's the price difference between Dust and Forethought?+
Dust starts at Subscription · from $29; Forethought starts at Subscription · Free tier. Forethought is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Dust or Forethought?+
Forethought is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
GDPR-native multi-model AI workspace with built-in agent builder — Europe's Glean alternative.
Tool useMemoryRAGMulti-agent
Demo · hover to playVisual workflow automation with AI agents — drag-and-drop scenarios across 2,000+ apps.
Tool useMemoryMulti-agentDemo · hover to play
See more alternatives: alternatives to Dust · alternatives to Forethought
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