Fireflies.ai vs Glean: 2026 comparison
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
Fireflies.ai vs Glean — specs
| Spec | Fireflies.ai | Glean |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 80 / 100 (A) |
| Autonomy | Assistant | Assistant |
| Pricing | Freemium · from $10 | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Voice, RAG, Memory, Tool use | RAG, Memory, Tool use |
| Integrations | 5 apps | 6 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 10
- Pricing value
- 9
- Polish & maturity
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
- +Single best enterprise knowledge agent in 2026 — instant grounding in your company data
- +Custom Agents (Glean Agents) let teams build internal workflows without code
- +Strong permission-aware retrieval — agents see only what users are allowed to
- −Enterprise-only — typically $50K+ ACV minimum
- −Initial connector setup takes weeks for full coverage
- −Pricier than ChatGPT Enterprise on a per-seat basis
Pricing
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
- +Unified search across 100+ apps
- +Work assistant + custom agents
- +SSO + enterprise data isolation
Which one should you pick?
Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need.
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Frequently asked
Should I pick Fireflies.ai or Glean in 2026?+
Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need. Pick Glean if cost is the main constraint. Most working teams running both can use Fireflies.ai for primary work and Glean for the workflows where its specific strengths matter.
What's the price difference between Fireflies.ai and Glean?+
Fireflies.ai starts at Freemium · from $10; Glean starts at Subscription · Free tier. Glean is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Fireflies.ai or Glean?+
Both Fireflies.ai and Glean are Assistant agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.