Fireflies.ai vs Relay Agents: 2026 comparison
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
Human-in-the-loop workflow agents that connect 100+ apps with approvals.
Fireflies.ai vs Relay Agents — specs
| Spec | Fireflies.ai | Relay Agents |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 72 / 100 (A) |
| Autonomy | Assistant | Semi-autonomous |
| Pricing | Freemium · from $10 | Freemium · from $18 |
| Open source | No | No |
| Capabilities | Voice, RAG, Memory, Tool use | Tool use, Memory |
| Integrations | 5 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing value
- 8
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
- +Strongest human-in-the-loop pattern of any no-code agent
- +Connects 100+ apps with conditional logic and approval gates
- +Free tier is real — not a trial in disguise
- −AI features are lighter than purpose-built agent platforms
- −Per-seat pricing scales fast for larger teams
- −No native phone / voice support
Pricing
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
- +200 runs/mo
- +All app integrations
- +2,000 runs/mo
- +Multi-step approvals
- +Conditional branching
- +Shared workflows
- +Audit log
- +Role-based access
Which one should you pick?
Pick Relay Agents if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Fireflies.ai or Relay Agents in 2026?+
Pick Fireflies.ai if cost is the main constraint. Pick Relay Agents if you want the highest autonomy and the verification loop is in place. Most working teams running both can use Fireflies.ai for primary work and Relay Agents for the workflows where its specific strengths matter.
What's the price difference between Fireflies.ai and Relay Agents?+
Fireflies.ai starts at Freemium · from $10; Relay Agents starts at Freemium · from $18. Fireflies.ai is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Fireflies.ai or Relay Agents?+
Relay Agents is the more autonomous of the two (Semi-autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.