Fireflies.ai vs Retell AI: 2026 comparison
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
Fireflies.ai vs Retell AI — specs
| Spec | Fireflies.ai | Retell AI |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 72 / 100 (A) |
| Autonomy | Assistant | Autonomous |
| Pricing | Freemium · from $10 | Pay per task · Free tier |
| Open source | No | No |
| Capabilities | Voice, RAG, Memory, Tool use | Voice, Tool use, Memory |
| Integrations | 5 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
- +Lowest per-minute pricing among production voice agent platforms
- +Strong streaming latency (~300ms) competitive with ElevenLabs
- +Per-minute pricing easier to forecast than per-seat
- −Less polished out-of-the-box than Synthflow for non-technical buyers
- −Documentation and tooling still maturing vs ElevenLabs
- −Voice quality varies by model selection
Pricing
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
- +~$0.07/min
- +Production-ready API
- +Volume discounts
- +Dedicated infrastructure
- +Custom models
Which one should you pick?
Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need.
Try Fireflies.ai →Pick Retell AI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Retell AI →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Fireflies.ai or Retell AI in 2026?+
Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need. Pick Retell AI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Most working teams running both can use Fireflies.ai for primary work and Retell AI for the workflows where its specific strengths matter.
What's the price difference between Fireflies.ai and Retell AI?+
Fireflies.ai starts at Freemium · from $10; Retell AI starts at Pay per task · Free tier. Retell AI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Fireflies.ai or Retell AI?+
Retell AI is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.