Gong vs Shortwave: 2026 comparison
Revenue intelligence AI — records, analyzes, and coaches every customer call across your sales org.
AI email client — natural-language search, summary, scheduled send, and AI-drafted replies grounded in your inbox.
Gong vs Shortwave — specs
| Spec | Gong | Shortwave |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 72 / 100 (A) |
| Autonomy | Assistant | Assistant |
| Pricing | Subscription · Free tier | Freemium · from $9 |
| Open source | No | No |
| Capabilities | Voice, RAG, Memory, Tool use | RAG, Memory, Tool use |
| Integrations | 5 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Feb 2025 |
Agent Rank breakdown
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 6
- Pricing value
- 8
- Polish & maturity
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Gold-standard revenue intelligence — deepest sales conversation insights
- +Forecast AI catches deal risk patterns human reps miss
- +Strongest training/coaching analytics in the sales category
- −Pricey — typically $1,500–$2,500/rep/year
- −Significant deployment effort (recording integration, training, change mgmt)
- −Augments humans; doesn't replace outbound or close work
- +Best AI-native email client in 2026 — search, summarize, draft all natural-language
- +Built specifically for Gmail; faster + smarter than Gmail itself
- +Cheap relative to Superhuman with better AI features
- −Gmail-only — no Outlook support
- −AI assistant is helpful but not yet revolutionary
- −Smaller user base means fewer integrations than Gmail/Outlook ecosystems
Pricing
- +Conversation recording + analysis
- +Deal intelligence
- +Forecast AI
- +Coaching tools
- +Basic AI summary
- +90-day search
- +Unlimited search
- +AI assistant
- +Scheduled send
- +Shared inboxes
- +Send delegation
- +Admin controls
Which one should you pick?
Pick Shortwave if its specific capabilities (RAG, Memory) match what you need.
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Frequently asked
Should I pick Gong or Shortwave in 2026?+
Pick Gong if cost is the main constraint. Pick Shortwave if its specific capabilities (RAG, Memory) match what you need. Most working teams running both can use Gong for primary work and Shortwave for the workflows where its specific strengths matter.
What's the price difference between Gong and Shortwave?+
Gong starts at Subscription · Free tier; Shortwave starts at Freemium · from $9. Gong is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Gong or Shortwave?+
Both Gong and Shortwave are Assistant agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.