Moveworks vs Reply.io: 2026 comparison
AI employee for IT and HR — resolves helpdesk tickets, answers policy questions, automates internal ops.
Moveworks vs Reply.io — specs
| Spec | Moveworks | Reply.io |
|---|---|---|
| Agent Rank | 70 / 100 (B) | 65 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $59 |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory | Tool use, Memory, Voice |
| Integrations | 4 apps | 6 apps |
| Verified | Verified | Verified |
| Released | Feb 2025 | Sep 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 6
- Polish & maturity
- 4
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Genuinely measurable deflection on IT tickets (50–80% in deployed customers)
- +Native integration with ServiceNow, Workday, and Slack/Teams
- +Enterprise-grade SSO, audit, and content controls
- −Enterprise-only — minimum seat counts in the thousands
- −Implementation timeline 3–6 months
- −Per-employee pricing can exceed $50/year at scale
Pricing
- +IT + HR helpdesk agent
- +ServiceNow + Workday integration
- +Slack/Teams native
- +Multi-language
Which one should you pick?
Pick Moveworks if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Moveworks →Pick Reply.io if its specific capabilities (Tool use, Memory) match what you need.
Try Reply.io →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Moveworks or Reply.io in 2026?+
Pick Moveworks if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Reply.io if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Moveworks for primary work and Reply.io for the workflows where its specific strengths matter.
What's the price difference between Moveworks and Reply.io?+
Moveworks starts at Subscription · Free tier; Reply.io starts at Freemium · from $59. Moveworks is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Moveworks or Reply.io?+
Moveworks is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.