Parloa vs Relay Agents: 2026 comparison
Voice agents for contact centers — handles tier-1 calls end-to-end.
Human-in-the-loop workflow agents that connect 100+ apps with approvals.
Parloa vs Relay Agents — specs
| Spec | Parloa | Relay Agents |
|---|---|---|
| Agent Rank | 63 / 100 (B) | 72 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $18 |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory | Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | — | Verified |
| Released | Apr 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing value
- 8
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best voice agent in the category — latency, naturalness, multilingual
- +Strong telephony integration (Twilio, Vonage, Genesys)
- +Clean human handoff preserves full transcript + classified intent
- −Voice-first — chat experience is secondary
- −Sales-led, no transparent pricing
- −Less effective on long-tail languages outside the supported 12
- +Strongest human-in-the-loop pattern of any no-code agent
- +Connects 100+ apps with conditional logic and approval gates
- +Free tier is real — not a trial in disguise
- −AI features are lighter than purpose-built agent platforms
- −Per-seat pricing scales fast for larger teams
- −No native phone / voice support
Pricing
- +Voice agents (12+ languages)
- +Telephony integration (Twilio / Genesys)
- +Human handoff preserves transcript + intent
- +200 runs/mo
- +All app integrations
- +2,000 runs/mo
- +Multi-step approvals
- +Conditional branching
- +Shared workflows
- +Audit log
- +Role-based access
Which one should you pick?
Pick Parloa if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Parloa →Pick Relay Agents if you want a vendor we've verified for accessibility and pricing accuracy.
Try Relay Agents →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Parloa or Relay Agents in 2026?+
Pick Parloa if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Relay Agents if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Parloa for primary work and Relay Agents for the workflows where its specific strengths matter.
What's the price difference between Parloa and Relay Agents?+
Parloa starts at Subscription · Free tier; Relay Agents starts at Freemium · from $18. Parloa is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Parloa or Relay Agents?+
Parloa is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.