Parloa vs Tines AI: 2026 comparison
Voice agents for contact centers — handles tier-1 calls end-to-end.
Parloa vs Tines AI — specs
| Spec | Parloa | Tines AI |
|---|---|---|
| Agent Rank | 63 / 100 (B) | 73 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory | Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | — | Verified |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best voice agent in the category — latency, naturalness, multilingual
- +Strong telephony integration (Twilio, Vonage, Genesys)
- +Clean human handoff preserves full transcript + classified intent
- −Voice-first — chat experience is secondary
- −Sales-led, no transparent pricing
- −Less effective on long-tail languages outside the supported 12
- +Strongest human-in-the-loop story for security and IT workflows
- +Generous free tier (Community) is genuinely usable in production
- +Story-based composer is easier to read than YAML/JSON IaC alternatives
- −Narrower scope than Zapier / n8n — built for SecOps + ITOps, less for marketing
- −Sales-led above Community tier; pricing not transparent
- −AI agent features are newer than the core automation product
Pricing
- +Voice agents (12+ languages)
- +Telephony integration (Twilio / Genesys)
- +Human handoff preserves transcript + intent
- +Unlimited workflows
- +Community connectors
- +Public-cloud only
- +Production support
- +Custom connectors
- +On-prem option
- +Multi-region
- +SSO + audit
- +Premium support SLA
Which one should you pick?
Pick Parloa if you want the highest autonomy and the verification loop is in place.
Try Parloa →Pick Tines AI if you want a vendor we've verified for accessibility and pricing accuracy.
Try Tines AI →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Parloa or Tines AI in 2026?+
Pick Parloa if you want the highest autonomy and the verification loop is in place. Pick Tines AI if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Parloa for primary work and Tines AI for the workflows where its specific strengths matter.
What's the price difference between Parloa and Tines AI?+
Both Parloa and Tines AI start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Parloa or Tines AI?+
Parloa is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.