PolyAI + Salesforce integration
Salesforce integration is the heaviest-leverage CRM integration — every sales agent worth its salt has a Salesforce connector.
- +Read accounts + opportunities
- +Update CRM records
- +Trigger workflows on stage changes
PolyAI integrations (2026)
PolyAI connects with 3 apps and APIs across 2 categories (crm, voice / telephony). What each integration enables is below.
CRM1 integration
Voice / telephony2 integrations
PolyAI + Twilio integration
Twilio integration powers voice + SMS workflows at the API layer.
- +Outbound calls
- +Inbound IVR
- +SMS conversations
PolyAI + Genesys integration
Integration data available — see the vendor documentation for current capabilities.
- +API access
- +Workflow automation
Ready to put PolyAI to work in your stack?
All 3 integrations work out of the box on the team tier (or higher). Configure permissions narrowly: only grant write access where the agent needs it.
Frequently asked questions
Which apps does PolyAI integrate with?+
PolyAI currently integrates with 3 apps and APIs, including Twilio, Salesforce, Genesys. The full integration list is shown above with what each one enables.
Does PolyAI have a public API?+
Check PolyAI's vendor documentation for current API status. Most B2B AI agents offer some level of programmatic access on their team or enterprise tiers; the integrations listed above use either a public API or a first-party integration the vendor maintains.
Can I add custom integrations to PolyAI?+
PolyAI's integration story varies by tier — entry tiers usually expose only the bundled connectors above; team/enterprise tiers often unlock custom integrations via API or webhook. Check the vendor pricing page (linked above) for current integration tier breakdowns.
Integration capabilities vary by vendor tier — confirm on the vendor pricing page before relying on a specific feature. We may earn a commission at no extra cost to you.