Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
Tool-NutzungSpracheMemoryRAG
Demo · hover to playPolyAI vs Sardinewhich AI support agent should you pick in 2026?
Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAG
PolyAI vs Sardine — specs
| Spec | PolyAI | Sardine |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Sep 2024 | Jan 2025 |
Agent Rank breakdown
PolyAI
Agent Rank
73/ 100
- Autonomie
- 9
- Fähigkeiten
- 8
- Integrationen
- 4
- Preise
- 9
- Reife
- 7
- Verifizierbarkeit
- 7
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Sardine
Agent Rank
67/ 100
- Autonomie
- 9
- Fähigkeiten
- 8
- Integrationen
- 6
- Preise
- 4
- Reife
- 7
- Verifizierbarkeit
- 6
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Pros & cons
PolyAI
Sardine
Pros
- +$145M total (a16z) — top of the agentic financial-crime category
- +Consolidates 11 fraud/KYC/AML vendors into one platform
- +Auto-reviews 40% of monthly applications — major cost reduction
Cons
- −Enterprise focus — not priced for SMB fintechs
- −Regulatory complexity requires legal review per deployment
- −Best ROI requires existing high-volume transaction flow
Pricing
PolyAI
Sardine
Growth
Individuell
Mid-market fintechs
- +Fraud + AML core agents
- +4 integrations
- +Standard SLA
Empfohlen
Enterprise
Individuell
Large banks + fintechs
- +Full agent suite
- +Unlimited integrations
- +Custom rules engine
Sovereign
Individuell
Regulated
- +EU/US data residency
- +On-prem option
- +Dedicated CS
Which one should you pick?
PolyAI
Pick PolyAI if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try PolyAI →Sardine
Pick Sardine if its specific capabilities (Tool use, Memory) match what you need.
Try Sardine →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick PolyAI or Sardine in 2026?+
Pick PolyAI if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Sardine if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use PolyAI for primary work and Sardine for the workflows where its specific strengths matter.
What's the price difference between PolyAI and Sardine?+
PolyAI starts at Subscription · Free tier; Sardine starts at Subscription. PolyAI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, PolyAI or Sardine?+
Both PolyAI and Sardine are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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