Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool UseVoixMemoryRAG
Demo · hover to playCognigy vs Gleanwhich AI support agent should you pick in 2026?
Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
Tool useVoiceMemoryRAG
Cognigy vs Glean — specs
| Spec | Cognigy | Glean |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 82 / 100 (A) |
| Autonomy | Autonomous | Assistant |
| Pricing | Subscription | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | RAG, Memory, Tool use |
| Integrations | 5 apps | 6 apps |
| Verified | — | Verified |
| Released | Mar 2025 | Feb 2025 |
Agent Rank breakdown
Cognigy
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 10
- Intégrations
- 8
- Tarification
- 4
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Glean
Agent Rank
82/ 100
- Autonomie
- 7
- Capacités
- 6
- Intégrations
- 10
- Tarification
- 9
- Maturité
- 7
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Cognigy
Pour
- +Forrester Wave Leader 2026 — highest combined score in Conversational AI
- +Strong voice + chat parity (most competitors are stronger on one channel)
- +Now part of NiCE — deep contact-center stack integration with existing CCaaS
Contre
- −Enterprise-only — no SMB self-serve
- −Steep learning curve for low-code authoring
- −Long implementation timelines (3-6 months typical for full rollouts)
Glean
Pour
- +Single best enterprise knowledge agent in 2026 — instant grounding in your company data
- +Custom Agents (Glean Agents) let teams build internal workflows without code
- +Strong permission-aware retrieval — agents see only what users are allowed to
Contre
- −Enterprise-only — typically $50K+ ACV minimum
- −Initial connector setup takes weeks for full coverage
- −Pricier than ChatGPT Enterprise on a per-seat basis
Pricing
Cognigy
Standard
Sur mesure
Mid-market
- +Pre-built support agents
- +Voice + chat
- +5 integrations
Recommandé
Enterprise
Sur mesure
Large orgs
- +Unlimited integrations
- +Multi-agent orchestration
- +On-prem option
Sovereign
Sur mesure
Regulated
- +EU/US data residency
- +BYO LLM
- +Dedicated tenant
Glean
Recommandé
Enterprise
Sur mesure
Enterprises 200+ employees
- +Unified search across 100+ apps
- +Work assistant + custom agents
- +SSO + enterprise data isolation
Which one should you pick?
Cognigy
Pick Cognigy if you want the highest autonomy and the verification loop is in place.
Try Cognigy →Glean
Pick Glean if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Glean →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Cognigy or Glean in 2026?+
Pick Cognigy if you want the highest autonomy and the verification loop is in place. Pick Glean if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Cognigy for primary work and Glean for the workflows where its specific strengths matter.
What's the price difference between Cognigy and Glean?+
Cognigy starts at Subscription; Glean starts at Subscription · Free tier. Glean is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Cognigy or Glean?+
Cognigy is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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See more alternatives: alternatives to Cognigy · alternatives to Glean
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