Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
ツール利用音声メモリRAG
Demo · hover to playKore.ai vs Shortwavewhich AI support agent should you pick in 2026?
Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool useVoiceMemoryRAG
AI email client — natural-language search, summary, scheduled send, and AI-drafted replies grounded in your inbox.
RAGMemoryTool use
Kore.ai vs Shortwave — specs
| Spec | Kore.ai | Shortwave |
|---|---|---|
| Agent Rank | 70 / 100 (B) | 73 / 100 (A) |
| Autonomy | Autonomous | Assistant |
| Pricing | Subscription | Freemium · from $9 |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | RAG, Memory, Tool use |
| Integrations | 4 apps | 3 apps |
| Verified | — | Verified |
| Released | Nov 2024 | Feb 2025 |
Agent Rank breakdown
Kore.ai
Agent Rank
70/ 100
- 自律性
- 9
- 機能
- 10
- 連携
- 6
- 料金
- 4
- 完成度
- 7
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Shortwave
Agent Rank
73/ 100
- 自律性
- 7
- 機能
- 6
- 連携
- 6
- 料金
- 8
- 完成度
- 7
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Kore.ai
メリット
- +Forrester Wave Leader 2026 — top "strength of offering" score
- +Largest library of prebuilt vertical agents (banking, healthcare, retail, telco)
- +Massive enterprise install base (Coca-Cola, Cisco, Pfizer, major US banks)
デメリット
- −Best value for enterprise verticals; SMB pricing not competitive
- −UI/UX denser than newer competitors (Sierra, Decagon)
- −India-based engineering — time-zone friction for some US/EU customers
Shortwave
メリット
- +Best AI-native email client in 2026 — search, summarize, draft all natural-language
- +Built specifically for Gmail; faster + smarter than Gmail itself
- +Cheap relative to Superhuman with better AI features
デメリット
- −Gmail-only — no Outlook support
- −AI assistant is helpful but not yet revolutionary
- −Smaller user base means fewer integrations than Gmail/Outlook ecosystems
Pricing
Kore.ai
Standard
カスタム
Mid-market
- +Pre-built vertical packs
- +Voice + chat
- +Standard governance
おすすめ
Enterprise
カスタム
Large orgs
- +Custom verticals
- +Multi-agent orchestration
- +Advanced governance
Sovereign
カスタム
Regulated
- +EU/US/India data residency
- +BYO LLM
- +Dedicated tenants
Shortwave
Free
無料
Personal
- +Basic AI summary
- +90-day search
おすすめ
Plus
$9/月
Individuals
- +Unlimited search
- +AI assistant
- +Scheduled send
Business
$14/席/月
Teams
- +Shared inboxes
- +Send delegation
- +Admin controls
Which one should you pick?
Kore.ai
Pick Kore.ai if you want the highest autonomy and the verification loop is in place.
Try Kore.ai →Shortwave
Pick Shortwave if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Shortwave →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Kore.ai or Shortwave in 2026?+
Pick Kore.ai if you want the highest autonomy and the verification loop is in place. Pick Shortwave if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Kore.ai for primary work and Shortwave for the workflows where its specific strengths matter.
What's the price difference between Kore.ai and Shortwave?+
Kore.ai starts at Subscription; Shortwave starts at Freemium · from $9. Shortwave is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Kore.ai or Shortwave?+
Kore.ai is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
- Demo · hover to play
AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声Demo · hover to playSalesforce と Google の創業者が手がける、ブランドイメージに沿った顧客対応AIエージェントです。
音声ツール利用メモリRAGDemo · hover to play
See more alternatives: alternatives to Kore.ai · alternatives to Shortwave
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