Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
ツール利用音声メモリRAG
Demo · hover to playPolyAI vs Sycamorewhich AI support agent should you pick in 2026?
Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAG
PolyAI vs Sycamore — specs
| Spec | PolyAI | Sycamore |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Sep 2024 | Mar 2026 |
Agent Rank breakdown
PolyAI
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 8
- 連携
- 4
- 料金
- 9
- 完成度
- 7
- 検証性
- 7
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Sycamore
Agent Rank
67/ 100
- 自律性
- 8
- 機能
- 8
- 連携
- 8
- 料金
- 4
- 完成度
- 6
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
PolyAI
Sycamore
メリット
- +$65M seed Mar 2026 (Coatue + Lightspeed) — one of the largest agent-platform seeds ever
- +Built by ex-Atlassian CTO — strong execution + enterprise distribution roots
- +Trust + memory layer designed for "production at scale" agents
デメリット
- −Newest of the agent-OS platforms — limited public case studies
- −No public pricing — sales-led motion
- −Competing against Dust, Sema4.ai, Glean for the same enterprise budget
Pricing
PolyAI
Sycamore
Team
カスタム
Engineering teams
- +Agent OS core
- +Standard integrations
- +Standard SLA
おすすめ
Enterprise
カスタム
Large orgs
- +Multi-agent coordination
- +Trust + memory layers
- +Strategic CS
Sovereign
カスタム
Regulated
- +On-prem deployment
- +Dedicated engineering
- +Custom integrations
Which one should you pick?
PolyAI
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try PolyAI →Sycamore
Pick Sycamore if its specific capabilities (Tool use, Memory) match what you need.
Try Sycamore →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick PolyAI or Sycamore in 2026?+
Pick PolyAI if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Sycamore if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use PolyAI for primary work and Sycamore for the workflows where its specific strengths matter.
What's the price difference between PolyAI and Sycamore?+
PolyAI starts at Subscription · Free tier; Sycamore starts at Subscription. PolyAI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, PolyAI or Sycamore?+
PolyAI is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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- Demo · hover to play
India's sovereign multilingual voice agent — Hindi, Tamil, Bengali, Kannada and more.
音声ツール利用メモリRAGAIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声Demo · hover to play
See more alternatives: alternatives to PolyAI · alternatives to Sycamore
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