Cresta + Salesforce integration
Salesforce integration is the heaviest-leverage CRM integration — every sales agent worth its salt has a Salesforce connector.
- +Read accounts + opportunities
- +Update CRM records
- +Trigger workflows on stage changes
Cresta integrations (2026)
Cresta connects with 4 apps and APIs across 4 categories (crm, support / ticketing, voice / telephony, other). What each integration enables is below.
CRM1 integration
Support / ticketing1 integration
Cresta + Zendesk integration
Zendesk integration is the most common support-platform connection for AI deflection agents.
- +Read tickets
- +Draft responses
- +Auto-resolve tier-1 issues
Voice / telephony1 integration
Cresta + Genesys integration
Integration data available — see the vendor documentation for current capabilities.
- +API access
- +Workflow automation
Other1 integration
Cresta + Five9 integration
Integration data available — see the vendor documentation for current capabilities.
- +API access
- +Workflow automation
Ready to put Cresta to work in your stack?
All 4 integrations work out of the box on the team tier (or higher). Configure permissions narrowly: only grant write access where the agent needs it.
Frequently asked questions
Which apps does Cresta integrate with?+
Cresta currently integrates with 4 apps and APIs, including Salesforce, Genesys, Five9. The full integration list is shown above with what each one enables.
Does Cresta have a public API?+
Check Cresta's vendor documentation for current API status. Most B2B AI agents offer some level of programmatic access on their team or enterprise tiers; the integrations listed above use either a public API or a first-party integration the vendor maintains.
Can I add custom integrations to Cresta?+
Cresta's integration story varies by tier — entry tiers usually expose only the bundled connectors above; team/enterprise tiers often unlock custom integrations via API or webhook. Check the vendor pricing page (linked above) for current integration tier breakdowns.
Integration capabilities vary by vendor tier — confirm on the vendor pricing page before relying on a specific feature. We may earn a commission at no extra cost to you.