AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
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Decagon vs Krutrimwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
India's first AI unicorn — full-stack consumer agent on indigenous models and chips.
VoiceTool useMemoryRAG
Decagon vs Krutrim — specs
| Spec | Decagon | Krutrim |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 70 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $5 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Tool use, Memory, RAG |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Jun 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing
- 9
- Polish
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Krutrim
Agent Rank
70/ 100
- Autonomy
- 8
- Capabilities
- 8
- Integrations
- 6
- Pricing
- 8
- Polish
- 6
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Decagon
Pros
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Cons
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Krutrim
Pros
- +India's first AI unicorn ($1B valuation); $280M raised
- +Vertically integrated: silicon (Krutrim chip) → cloud → consumer agent
- +Backed by Ola founder Bhavish Aggarwal — strong India distribution
Cons
- −Mixed reviews on early launch quality vs Western competitors
- −India-only consumer surface; international expansion not announced
- −Faces stiff competition from Reliance Jio AI and Sarvam in India
Pricing
Decagon
Growth
Custom
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommended
Enterprise
Custom
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Krutrim
Free
Free
Indian consumers
- +Consumer assistant app
- +Ola integration
- +Hindi + English
Recommended
Pro
$5/mo
Power users
- +Priority access
- +More Indic languages
- +Faster responses
Enterprise
Custom
Indian businesses
- +Custom integrations
- +Indigenous models + chips
- +Dedicated CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Krutrim
Pick Krutrim if its specific capabilities (Voice, Tool use) match what you need.
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Frequently asked
Should I pick Decagon or Krutrim in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Krutrim if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Decagon for primary work and Krutrim for the workflows where its specific strengths matter.
What's the price difference between Decagon and Krutrim?+
Decagon starts at Subscription · Free tier; Krutrim starts at Freemium · from $5. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Krutrim?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Tool useMemoryVoiceRAGResolution-based AI agent built into Intercom — pays for what it actually deflects.
RAGTool useMemoryDemo · hover to play
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