AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声
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Decagon vs Krutrimwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
India's first AI unicorn — full-stack consumer agent on indigenous models and chips.
VoiceTool useMemoryRAG
Decagon vs Krutrim — specs
| Spec | Decagon | Krutrim |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 70 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Freemium · from $5 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Tool use, Memory, RAG |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Jun 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Krutrim
Agent Rank
70/ 100
- 自律性
- 8
- 機能
- 8
- 連携
- 6
- 料金
- 8
- 完成度
- 6
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Decagon
メリット
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
デメリット
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Krutrim
メリット
- +India's first AI unicorn ($1B valuation); $280M raised
- +Vertically integrated: silicon (Krutrim chip) → cloud → consumer agent
- +Backed by Ola founder Bhavish Aggarwal — strong India distribution
デメリット
- −Mixed reviews on early launch quality vs Western competitors
- −India-only consumer surface; international expansion not announced
- −Faces stiff competition from Reliance Jio AI and Sarvam in India
Pricing
Decagon
Growth
カスタム
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Krutrim
Free
無料
Indian consumers
- +Consumer assistant app
- +Ola integration
- +Hindi + English
おすすめ
Pro
$5/月
Power users
- +Priority access
- +More Indic languages
- +Faster responses
Enterprise
カスタム
Indian businesses
- +Custom integrations
- +Indigenous models + chips
- +Dedicated CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Krutrim
Pick Krutrim if its specific capabilities (Voice, Tool use) match what you need.
Try Krutrim →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Krutrim in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Krutrim if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Decagon for primary work and Krutrim for the workflows where its specific strengths matter.
What's the price difference between Decagon and Krutrim?+
Decagon starts at Subscription · Free tier; Krutrim starts at Freemium · from $5. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Krutrim?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Multilingual customer-support AI agents with local deployment teams in 30 countries.
ツール利用メモリ音声RAGIntercom に内蔵された解決件数ベースのAIエージェント。実際に対応を削減した件数分だけ課金されます。
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See more alternatives: alternatives to Decagon · alternatives to Krutrim
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