AI customer service agent β resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo Β· hover to play
Decagon vs Torqwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs Torq β specs
| Spec | Decagon | Torq |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription Β· Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | β |
| Released | Apr 2025 | Jan 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing
- 9
- Polish
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Torq
Agent Rank
67/ 100
- Autonomy
- 9
- Capabilities
- 8
- Integrations
- 6
- Pricing
- 4
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Decagon
Pros
- +Chat-first agent with consistently 65β75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced β easier conversation than Sierra
Cons
- βVoice support exists but is not the strength
- βSales-led β no self-serve sign-up
- βPer-resolution pricing can sting if tickets spike unexpectedly
Torq
Pros
- +$1.2B valuation Series D Jan 2026; Forbes "de facto leader" in agentic SOC
- +Hyperautomation roots + agent layer = best of both worlds
- +100+ security tool integrations; widest of any agentic SOC platform
Cons
- βEnterprise focus β SMB SOCs find pricing prohibitive
- βSteeper learning curve than newer agent-native competitors
- βBest ROI requires existing SIEM/EDR/SOAR stack to orchestrate
Pricing
Decagon
Growth
Custom
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommended
Enterprise
Custom
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Torq
Pro
Custom
Mid-market SOC
- +Agentic workflows
- +100+ integrations
- +Standard SLA
Recommended
Enterprise
Custom
Large SOC
- +Unlimited agents
- +Custom playbooks
- +Strategic CS
Sovereign
Custom
Regulated
- +Air-gapped deployment
- +EU/US data residency
- +Dedicated engineering
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
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Frequently asked
Should I pick Decagon or Torq in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Torq if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Torq for the workflows where its specific strengths matter.
What's the price difference between Decagon and Torq?+
Decagon starts at Subscription Β· Free tier; Torq starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ β use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Torq?+
Both Decagon and Torq are Autonomous agents β neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
Readers comparing Decagon and Torq also picked
Adjacent agents in the same category with overlapping capabilities β worth a side-by-side glance before you commit.
Multilingual customer-support AI agents with local deployment teams in 30 countries.
Tool useMemoryVoiceRAGResolution-based AI agent built into Intercom β pays for what it actually deflects.
RAGTool useMemoryDemo Β· hover to play
See more alternatives: alternatives to Decagon Β· alternatives to Torq
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