Fireflies.ai vs Otter.ai: 2026 comparison
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
AI meeting agent that transcribes, summarizes, and extracts action items from every conversation.
Fireflies.ai vs Otter.ai — specs
| Spec | Fireflies.ai | Otter.ai |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 70 / 100 (B) |
| Autonomy | Assistant | Assistant |
| Pricing | Freemium · from $10 | Freemium · from $16.99 |
| Open source | No | No |
| Capabilities | Voice, RAG, Memory, Tool use | Voice, RAG, Memory |
| Integrations | 5 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Jan 2025 |
Agent Rank breakdown
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
- +Best real-time caption experience in 2026
- +Strong personal note-taking experience — review and study-friendly
- +Reasonable English transcription accuracy on noisy audio
- −Weaker CRM integration than Fireflies for sales workflows
- −Limited language support (6 languages) vs Fireflies (60+)
- −Free tier is restrictive (30 min × 4 conversations)
Pricing
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
- +30 min × 4 convos/mo
- +AI summary
- +1200 min/mo
- +Real-time captions
- +Custom vocabulary
- +6000 min/user
- +Team workspace
- +Admin features
- +SSO
- +OCR + advanced search
- +SOC 2
Which one should you pick?
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Frequently asked
Should I pick Fireflies.ai or Otter.ai in 2026?+
Pick Fireflies.ai if cost is the main constraint. Pick Otter.ai if its specific capabilities (Voice, RAG) match what you need. Most working teams running both can use Fireflies.ai for primary work and Otter.ai for the workflows where its specific strengths matter.
What's the price difference between Fireflies.ai and Otter.ai?+
Fireflies.ai starts at Freemium · from $10; Otter.ai starts at Freemium · from $16.99. Fireflies.ai is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Fireflies.ai or Otter.ai?+
Both Fireflies.ai and Otter.ai are Assistant agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.