Forrester Wave Leader 2026 β enterprise voice and chat agent platform (now NiCE Cognigy).
Tool useVoiceMemoryRAG
Demo Β· hover to playKore.ai vs Moveworkswhich AI support agent should you pick in 2026?
Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool useVoiceMemoryRAG
Kore.ai vs Moveworks β specs
| Spec | Kore.ai | Moveworks |
|---|---|---|
| Agent Rank | 70 / 100 (B) | 72 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription | Subscription Β· Free tier |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | RAG, Tool use, Memory |
| Integrations | 4 apps | 4 apps |
| Verified | β | Verified |
| Released | Nov 2024 | Feb 2025 |
Agent Rank breakdown
Kore.ai
Agent Rank
70/ 100
- Autonomy
- 9
- Capabilities
- 10
- Integrations
- 6
- Pricing
- 4
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Moveworks
Agent Rank
72/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing
- 9
- Polish
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Kore.ai
Pros
- +Forrester Wave Leader 2026 β top "strength of offering" score
- +Largest library of prebuilt vertical agents (banking, healthcare, retail, telco)
- +Massive enterprise install base (Coca-Cola, Cisco, Pfizer, major US banks)
Cons
- βBest value for enterprise verticals; SMB pricing not competitive
- βUI/UX denser than newer competitors (Sierra, Decagon)
- βIndia-based engineering β time-zone friction for some US/EU customers
Moveworks
Pros
- +Genuinely measurable deflection on IT tickets (50β80% in deployed customers)
- +Native integration with ServiceNow, Workday, and Slack/Teams
- +Enterprise-grade SSO, audit, and content controls
Cons
- βEnterprise-only β minimum seat counts in the thousands
- βImplementation timeline 3β6 months
- βPer-employee pricing can exceed $50/year at scale
Pricing
Kore.ai
Standard
Custom
Mid-market
- +Pre-built vertical packs
- +Voice + chat
- +Standard governance
Recommended
Enterprise
Custom
Large orgs
- +Custom verticals
- +Multi-agent orchestration
- +Advanced governance
Sovereign
Custom
Regulated
- +EU/US/India data residency
- +BYO LLM
- +Dedicated tenants
Moveworks
Enterprise
Custom
Enterprises 5,000+ employees
- +IT + HR helpdesk agent
- +ServiceNow + Workday integration
- +Slack/Teams native
- +Multi-language
Which one should you pick?
Kore.ai
Pick Kore.ai if its specific capabilities (Tool use, Voice) match what you need.
Try Kore.ai βMoveworks
Pick Moveworks if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Moveworks βAffiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Kore.ai or Moveworks in 2026?+
Pick Kore.ai if its specific capabilities (Tool use, Voice) match what you need. Pick Moveworks if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Kore.ai for primary work and Moveworks for the workflows where its specific strengths matter.
What's the price difference between Kore.ai and Moveworks?+
Kore.ai starts at Subscription; Moveworks starts at Subscription Β· Free tier. Moveworks is the cheaper entry option. For team deployments the TCO can differ β use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Kore.ai or Moveworks?+
Both Kore.ai and Moveworks are Autonomous agents β neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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AI customer service agent β resolves tickets across chat, email, voice with measurable deflection rates.
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See more alternatives: alternatives to Kore.ai Β· alternatives to Moveworks
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